Customer Appreciation FAQ

Customer Appreciation FAQ

Q. What are Customer Appreciation Gift Certificates (aka CAN Gift Certificates)?

Available once a year only, CAN Gift Certificates are purchased at a 20% discount of their face value to use at DCA all year long. Example: You can purchase a $250 CAN Gift Certificate for $200.

There are TWO (2) types of CAN Gift Certificate available to purchase. Each patient may purchase a maximum of ONE (1) of each type:

INJECTABLE SERVICES CERTIFICATES ($1500 maximum value) can be used towards Botox/Dysport, fillers, Sculptra, Kybella.

ASC SERVICES & PRODUCTS CERTIFICATES ($1500 maximum value) can be used towards Skincare Products and services like Lasers (HALO, BBL, Vbeam), Hydrafacials, Microneedling, etc.

PLEASE NOTE: Any gift certificate purchases made online that surpass $1500 per certificate per person will be immediately refunded and subject to processing fees.

Q. How do I purchase a Customer Appreciation Gift Certificate? Certificates are available beginning October 9th through October 17th @ 11:59pm. They can be purchased in our online Advanced SkinCare Store, over the phone (770) 497 0699, or in person at DCA (during the pre-sale and/or during our Customer Appreciation Night event).

Q. Is there a maximum amount I can purchase? Yes. The maximum value for each certificate is $1500, so the total cap is $3000.

Q: If I purchase a Gift Certificate for Injectable Services in your online store during pre-sale week, can I purchase another one at the live event on October 18th? You cannot purchase two Injectable Services gift certificates; however, you can add to the value of the certificate if the amount of the certificate you purchased was less than the $1500 maximum. The maximum value possible for an Injectable Services Gift Certificate is $1500. If the certificate you bought during the pre-sale was for an amount less than $1500 and you decide later that you would like to add additional funds you can do so up to the maximum amount allowed up through the end of the sale.

Q. If my spouse purchases a CAN Gift Certificate and decides not to use it, can I use their certificate towards my procedure? No. Each certificate is assigned to a specific patient account and can only be redeemed by that patient.

Q: Can I purchase a CAN Gift Certificate for myself and another one as a gift? Yes; please note that we require the recipient’s name and date of birth at the time of purchase.

Q: Are there any exceptions? Yes. CAN Gift Certificates cannot be used on DCA special offers and package discounts (except CoolSculpting, CoolTone, and Laser Hair Removal), Consultation fees, Ear piercing/earlobe repair, and Cosmetic lesion removals (moles, skin tags).

Q. Do CAN Gift Certificates expire? Certificates retain their original purchase price value, but the additional 20% discount expires after about one year. 2023 CAN Gift Certificates will expire October 4, 2023.

Q. What happens if I lose my CAN Gift Certificate? We keep your certificate on file here at DCA – so you can’t lose it! When the sale has concluded you will also receive an email confirmation with your purchase details for your records.

Q: Can I use my CAN Gift Certificate to buy products in your online store? Unfortunately no, our systems do not currently allow for the online redemption of CAN Gift Certificates. For product purchases, CAN Gift Certificates can be used in person in our Advanced Skincare Center and over the phone. 

Q. When can I start using my 2023 CAN Gift Certificates(s)? Monday, October 23, 2023

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